Results for "customer feedback"

Before I joined the ProdPad team, I’d been both a Product Manager and Customer Success Manager. I’ve seen products and user feedback from both sides. Understanding customer problems is what…

This blog post is part of a series. Get started here. Creating Product Roadmaps – Top Down and Bottom Up You are doing your discovery, you’ve updated your product vision,…

You’re already collecting Customer Feedback with the CFP Widget, but do you know how to go beyond the basic styling available to truly customize it to your branding? In this…

How about adding a little magique to your customer feedback forms? With this quick setup, you can auto-populate customer details on your Customer Feedback Portal so they don’t have to.…

Everyone knows how traffic lights work. Red means stop, green means go. But we forget that even if every color in the traffic light were suddenly, say, purple, the one…

There’s a growing feel-good philosophy in customer support that manages to be both enormously unhelpful and ineffective at once: “When you want to be honest and helpful, there are situations when…