Customer Feedback Management
Tie Feedback to Ideas for Better Products
Gather user feedback and solve the right problems for your customers. Collect, analyze, prioritize, implement and inform, all from one place.
Don’t just gather feedback….
Act on it and solve the problem
The customer feedback tool that puts all your feedback alongside your product strategy so you can inform your plan and build products your customer will love.
Collect feedback & suggestions
Centralize all your feedback, from all your people, and all your sources.
Analyze & make decisions
Understand what your customers are saying in half the time with powerful AI surfacing the themes.
Close the loop & delight customers
Automatically link feedback to ideas in your workflow. Then notify everyone when their solution has shipped.
CAPTURE
Gather user feedback from anywhere
Whether you’re giving your users a place to post their feedback and thoughts, or you’re relaying insights from a customer call, there’s a quick way to send that straight to the product team. Create unlimited branded customer-facing portals, automatically route feedback from your CRM or support system, or add insight with a quick email, a discussion in Slack, or directly from your browser.
Feedback portals & widgets
Email dropbox
Browser extension
Messaging apps
CRM integration
Support system integration
Internal tools
ANALYZE
Understand your customer’s feedback
Collate in one place for easy comparison, analysis, and action. Make sense of your feedback and organize, segment, and prioritize with powerful filters and customizable tags. Use the frequency chart to spot trends and drill down to truly understand the biggest needs and who has them.
A.I.
Spot the themes in seconds
Save time wading through your feedback with powerful AI to surface the themes and show you the opportunities. In seconds, get a bird’s view of all your user feedback and understand the common threads that matter most with our unique Signals tool. See at a glance where to focus your discovery and point your product planning.
Find out more about ProdPad AI
STRATEGIZE
Inform your product plan
Whether you’re evidencing your existing ideas or using feedback to spark your ideation, you can link each piece of feedback to the ideas in your backlog and the initiatives on your roadmap. Now you can prioritize with more context and never lose sight of why you’re doing what you’re doing.
AUTOMATE
Win back hours of your life
Say goodbye to the grunt work and let our AI Assistant connect the dots for you. They’ll automatically suggest the ideas in your backlog that relate to every piece of user feedback so you can effortlessly stay organized and keep on top of everything you have coming in from your customers.
IMPLEMENT
Follow through and get s#!*t done
With each piece of customer feedback linked to its relevant product idea, you can validate your thinking, spec out requirements and push to development, all from one central place. Then easily track progress through your workflow and give everyone complete transparency so your customer teams know the latest on solving each customer problem.
COMMUNICATE
Close the loop and keep customers up-to-date
Show your customers you listen and take action. Every time a feature releases just click into the list of linked user feedback and send them the good news!
Customer feedback is crucial to shaping the decisions over what goes onto Tillo’s roadmap, and ProdPad’s feedback collation has made the process much more straightforward.
Eddie Sawyers
Senior Product Manager | Tillo
Start a free trial, import some feedback and take it for a spin
It’s quick & easy, so give it a go and see what opportunities you unearth!
