Skip to main content

Cookie Policy

We use cookies to improve the experience of using ProdPad. Cookies help provide capabilities such as remembering your logged in status and analysis of site usage to improve your experience.

Our privacy policy is detailed here.

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

Cookies can be broadly split into 4 categories:

  1. Functional Cookies – These cookies are essential for operation of the website and application. They also allow us to personalize your experience and recognize when our users return to our website and application. They may provide services which include, for example, choice of layout.
  2. Statistics Cookies – These cookies allow us to monitor the behavioral activity of our users. We use these cookies to help us to improve the way our website and application works for you. Types of information they collect include, for example, how many visitors to the website or which pages they had come from previously.
  3. Marketing Cookies – These cookies record a user’s visit to a website, the individual pages visited and links followed. These cookies may be set by a third party and may be used to target users for online advertising.

What cookies do we use?

We use the following cookies:

Cookie IDLocationTypeDescriptionMore Info
fs_uidwww, app2This cookie is used by FullStory for session tracking.FullStory’s privacy policy.
ajs*www, app2These are the cookies used by Segment for analytics.Segment’s privacy policy.
intercom-id-[xxx]www2This cookie is used by Intercom as a session so that users can continue a chat as they move through the site.Intercom’s cookies and privacy policy.
_utma, _utmc, _utmb, _utmz, _utmx, _utmxxwww2These cookies are set by Google Analytics and help us understand which campaign anonymous people on our site. They are persistent and you can learn more about them here. You can opt out of Google Analytics by following the methods here.How Google Analytics cookies work.
_ga, _gid, _gatwww, app2Set by Google Analytics to collect anonymous information about users and how they use our website. Typical information it collects would include how many visitors we get to the website and how long visitors stay on our website.How Google Analytics cookies work.
AWSALBapp1Used to create a persistent connection to the correct websocket server when using the app. If you delete this, the app won’t work properly.N/A

How can I remove cookies?

You can remove the ProdPad cookies (please understand it will lessen the experience of using ProdPad and you may not be able to login). You specifically opt-out of Google Analytics here. You can opt-out of FullStory here. Otherwise you will need to manually remove the cookies.

To manually remove the cookies, search for and in your browser privacy settings. Highlight the cookies that are shown and press delete. This will remove the cookies from your machine until the point you visit ProdPad again.

Last Updated: February 2022

Dot eating a cookie