Results for "voice-of-customer"

Your average product management team is fully behind the concept of user-centric design and development. But what about people-centric products? What we still sometimes fail to remember is that we…

Leading customer interviews is a fine art. You might spend hours brainstorming what you want to know and the questions you plan to ask, but it’s important to watch out…

This UserVoice post on getting product managers to listen to user feedback highlights some of the potential tensions between customer and product management teams from the other side of the…

Sitting at the heart of technology, business and customer, product management is a process by which a product vision is translated into a valuable product. Getting organized internally is one thing,…

It goes without saying how important it is to listen to your customers.  If you’re collecting ideas from a large group of external users, you should certainly have a look at…