Product Management sits at the intersection of customer, technology and business. The product manager’s role is a continual balancing act between each of these areas, which means involving the right people, in the right ways, at the right times. In this post, we take you through how to involve marketing in product planning from idea to launch, using good processes and ProdPad tools.
Share customer insight
Your marketing team holds important customer insight that can be invaluable in understanding both particular product needs and the big picture of your target users. Alongside the specific prospect feedback you collect from your sales team, your marketers – specifically any colleagues focused on customer or product marketing – have additional information to share from competitive research to customer interviews.
There are a number of ways in which ProdPad allows them to do so easily – from adding customer feedback and new ideas, to commenting on existing suggestions and even directly on user persona pages. Product Managers can call in marketing opinion at any time using @mentions, and marketers can follow ideas of interest to stay involved in their development.
Support the business case
Once you’ve found a promising idea, there’s still more work to do before you can start to prioritize. Every idea canvas should have a validated business case to help you evaluate whether the new product or change will merit the resources required. For certain product developments, marketing will be able to help form commercial objectives, such as awareness or new registration numbers. Accessible collaboration tools are key at this stage where defining – and ultimately delivering on – success criteria is dependent on the involvement of team members company-wide.
Plan coordinated product launches
Although we don’t believe in fixing specific dates to your roadmap, communication is still key to coordinating product and commercial strategies. As your new products move closer and closer to implementation, the marketing team will have plenty of work to do from press to sales materials. When roadmapping you may wish to attach broad timeframes to ‘current’ and ‘near-term’ products and features so that your marketing team can start to plan out launches for these new releases. As ideas make their way into development, make sure that your marketing team is following their progress. With the help of systems integrations and email notifications, there are no unexpected surprises.
Bring consistency to product messaging
Finally, new and updated products can be supported with marketing-approved resources, all centralized in a single location – your ProdPad product pages. Materials can be uploaded so they can be accessed by your entire team, helping product managers to keep product management in one place, and marketing teams to rest assured only on-message content is being shared externally.
If you’d like to find out more about how marketers and product managers can work together using ProdPad, get in touch with us here
Catch up on how to involve your executive team in product management decisions here, and stay tuned next week for how ProdPad can help you to keep compliance and legal happy.