Unlock Product Success for
Your Whole Team

ProdPad’s customer success team are here to help you plan and execute a successful rollout

Standard Services

Free for all customers

Our standard support allows you to:

  • Review your plans for implementation with a ProdPad expert
  • Introduce ProdPad to your team with a dedicated walkthrough
  • Join a Roadmap Clinic to assess your current structure and learn how to make improvements
  • In-app help & support, with access to our Deployment Guide and Help Center

Expert Services

Included in your package for all Performance and Enterprise customers

Get services that ensure your ProdPad scales successfully.

  • Kick-off meeting
  • 1-to-1 support during configuration & roll out
  • Curated resources
  • Regular checkpoints & retrospectives
  • Dedicated Customer Success Manager
  • Additional training available

You can also upgrade to Expert Services on your Advanced or Essential plan as a $5,000 add on option.

Get in touch

Our Process

During the stages of your ProdPad journey the following support and services are available

  • Evaluation Icon
    Evaluation
  • Process review Icon
    Process review
  • Configuration Icon
    Configuration
  • Rollout Icon
    Rollout
  • Continued success Icon
    Continued success
  • Standard Services

    • 1. Evaluation
      • Evaluate support for your process
    • 2. Process review
      • Roadmap Clinic
      • Deployment guide
    • 3. Configuration
      • Help Center materials
    • 4. Rollout
      • Team walkthroughs
    • 5. Continued success
      • Health checks
  • Expert Services

    • 1. Evaluation
      • Agree scope of implementation support
    • 2. Process review
      • Kick off meeting
      • Project team training
      • Rollout planning
    • 3. Configuration
      • Regular checkpoints
    • 4. Rollout
      • User training
      • Training resources
      • Regular checkpoints
    • 5. Continued success
      • Retrospective
      • Training as needed
      • Regular checkpoints

Additional Training

Customized training with a ProdPad expert is available as an addition if you have Expert Services

Classroom training for individual users, including how to use ProdPad with an eye to best practice

Train-the-trainer approach for
larger-scale rollouts

Consideration of product manager and stakeholder perspectives

Remote or on-site options

Want to know more? Get in touch

Get in touch to get advice on a successful implementation. We’ll chat to you about the available options, and get you on the road to success

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