Unlock Product Success for Your Whole Team
ProdPad is built for product people, by product people.
We support all our customers in using ProdPad to support product processes, no matter the size of your team.
All our customers benefit from
- Expert product support
- Customer community on Slack
- Help Center with implementation and product resources
- Opportunity to share feedback and take part in our user research
For bigger teams on our Performance+ plans
We can provide more one-to-one support as required, including:
- Kick-off with the core user group for ProdPad overview, key decisions on setup & next steps for rollout
- Onboarding session(s) with the wider group of users where we will do a joint session to introduce ProdPad and how it will support your product processes
- Quarterly review sessions with the team to discuss best practices, feedback, and upcoming ProdPad improvements
For customers on our Enterprise plan, we can work with your team to develop terms of service that work for you, from custom payment methods to custom contracts and detailed security assessments.
Our Process
During the stages of your ProdPad journey the following support and services are available
Evaluation
Process review
Configuration
Rollout
Continued Success
- Standard Services
- 1. Evaluation
- Evaluate support for your process
- 2. Process review
- Implementation Guide
- Roadmap Clinic
- 3. Configuration
- Help Center materials
- 4. Rollout
- Team walkthroughs
- 5. Continued Success
- Health checks
- Expert Services
- 1. Evaluation
- Agree scope of implementation support
- 2. Process review
- Rollout planning
- Project team training
- Kick off meeting
- 3. Configuration
- Regular checkpoints
- 4. Rollout
- Training resources
- User training
- Regular checkpoints
- 5. Continued Success
- Training as needed
- Retrospective
- Regular checkpoints
Additional Training
Customized training with a ProdPad expert is available as an addition to you subscription.
Classroom training for individual users, including how to use ProdPad with an eye to best practice
Train-the-trainer approach for larger-scale rollouts
Consideration of product manager and stakeholder perspectives
Remote or on-site options