Standard Services
Free for all customers
Our standard support allows you to:
- Review your plans for implementation with a ProdPad expert
- Introduce ProdPad to your team with a dedicated walkthrough
- Join a Roadmap Clinic to assess your current structure and learn how to make improvements
- In-app help & support, with access to our Deployment Guide and Help Center
Expert Services
Included in your package for all Performance and Enterprise customers
Get services that ensure your ProdPad scales successfully.
- Kick-off meeting
- 1-to-1 support during configuration & roll out
- Curated resources
- Regular checkpoints & retrospectives
- Dedicated Customer Success Manager
- Additional training available
You can also upgrade to Expert Services on your Advanced or Essential plan as a $5,000 add on option.
Our Process
During the stages of your ProdPad journey the following support and services are available
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Evaluation -
Process review -
Configuration -
Rollout -
Continued success
-
Standard Services
-
1. Evaluation
- Evaluate support for your process
-
2. Process review
- Roadmap Clinic
- Deployment guide
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3. Configuration
- Help Center materials
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4. Rollout
- Team walkthroughs
-
5. Continued success
- Health checks
-
-
Expert Services
-
1. Evaluation
- Agree scope of implementation support
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2. Process review
- Kick off meeting
- Project team training
- Rollout planning
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3. Configuration
- Regular checkpoints
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4. Rollout
- User training
- Training resources
- Regular checkpoints
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5. Continued success
- Retrospective
- Training as needed
- Regular checkpoints
-
Additional Training
Customized training with a ProdPad expert is available as an addition if you have Expert Services
Classroom training for individual users, including how to use ProdPad with an eye to best practice
Train-the-trainer approach for
larger-scale rollouts
Consideration of product manager and stakeholder perspectives
Remote or on-site options
Want to know more? Get in touch
Get in touch to get advice on a successful implementation. We’ll chat to you about the available options, and get you on the road to success
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