Unlock Product Success for Your Whole Team
ProdPad’s customer success team are here to help you plan and execute a successful rollout
Standard Services
Free for all customers
Our standard support allows you to:
- Review your plans for implementation with a ProdPad expert
- Introduce ProdPad to your team with a dedicated walkthrough
- Join a Roadmap Clinic to assess your current structure and learn how to make improvements
- In-app help & support, with access to our Implementation Guide and Help Center
Expert Services
Included in your package for all Performance and Enterprise customers
Get services that ensure your ProdPad scales successfully.
- Kick-off meeting
- 1-to-1 support during configuration & roll out
- Curated resources
- Regular checkpoints & retrospectives
- Dedicated Customer Success Manager
- Additional training available
You can also upgrade to Expert Services on your Advanced or Essential plan as a $5,000 add on option.
Our Process
During the stages of your ProdPad journey the following support and services are available
Evaluation
Process review
Configuration
Rollout
Continued Success
- Standard Services
- 1. Evaluation
- Evaluate support for your process
- 2. Process review
- Implementation Guide
- Roadmap Clinic
- 3. Configuration
- Help Center materials
- 4. Rollout
- Team walkthroughs
- 5. Continued Success
- Health checks
- Expert Services
- 1. Evaluation
- Agree scope of implementation support
- 2. Process review
- Rollout planning
- Project team training
- Kick off meeting
- 3. Configuration
- Regular checkpoints
- 4. Rollout
- Training resources
- User training
- Regular checkpoints
- 5. Continued Success
- Training as needed
- Retrospective
- Regular checkpoints
Additional Training
Customized training with a ProdPad expert is available as an addition if you have Expert Services
Classroom training for individual users, including how to use ProdPad with an eye to best practice
Train-the-trainer approach for larger-scale rollouts
Consideration of product manager and stakeholder perspectives
Remote or on-site options