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Customer Feedback Management

Tie Feedback to Ideas for Better Products

Gather user feedback and solve the right problems for your customers. Collect, analyze, prioritize, implement and inform, all from one place.

Customer Feedback management in ProdPad product management software

Don’t just gather feedback….
Act on it and solve the problem

The customer feedback tool that puts all your feedback alongside your product strategy so you can inform your plan and build products your customer will love.

Collect feedback & suggestions

Collect feedback & suggestions

Centralize all your feedback, from all your people, and all your sources.

Analyze & make decisions

Analyze & make decisions

Understand what your customers are saying in half the time with powerful AI surfacing the themes.

Close the loop & delight customers

Close the loop & delight customers

Automatically link feedback to ideas in your workflow. Then notify everyone when their solution has shipped.

Collect customer feedback with ProdPad product management software

CAPTURE

Gather user feedback from anywhere

Whether you’re giving your users a place to post their feedback and thoughts, or you’re relaying insights from a customer call, there’s a quick way to send that straight to the product team. Create unlimited branded customer-facing portals, automatically route feedback from your CRM or support system, or add insight with a quick email, a discussion in Slack, or directly from your browser.

Feedback portals & widgets

Feedback portals & widgets

Email dropbox

Email dropbox

Browser extension

Browser extension

Messaging apps

Messaging apps

CRM integration

CRM integration

Support system integration

Support system integration

Internal tools

Internal tools

Analyze customer feedback with ProdPad product management Software

ANALYZE

Understand your customer’s feedback

Collate in one place for easy comparison, analysis, and action. Make sense of your feedback and organize, segment, and prioritize with powerful filters and customizable tags. Use the frequency chart to spot trends and drill down to truly understand the biggest needs and who has them.

Customer feedback AI theme analysis in ProdPad product management software

A.I.

Spot the themes in seconds

Save time wading through your feedback with powerful AI to surface the themes and show you the opportunities. In seconds, get a bird’s view of all your user feedback and understand the common threads that matter most with our unique Signals tool. See at a glance where to focus your discovery and point your product planning.

Find out more about ProdPad AI
Link customer feedback to your product roadmap in ProdPad product management software

STRATEGIZE

Inform your product plan

Whether you’re evidencing your existing ideas or using feedback to spark your ideation, you can link each piece of feedback to the ideas in your backlog and the initiatives on your roadmap. Now you can prioritize with more context and never lose sight of why you’re doing what you’re doing.

Customer feedback triaging with AI in ProdPad product management software

AUTOMATE

Win back hours of your life

Say goodbye to the grunt work and let our AI Assistant connect the dots for you. They’ll automatically suggest the ideas in your backlog that relate to every piece of user feedback so you can effortlessly stay organized and keep on top of everything you have coming in from your customers.

Linking customer feedback to product ideas in the workflow tool in ProdPad product management software

IMPLEMENT

Follow through and get s#!*t done

With each piece of customer feedback linked to its relevant product idea, you can validate your thinking, spec out requirements and push to development, all from one central place. Then easily track progress through your workflow and give everyone complete transparency so your customer teams know the latest on solving each customer problem.

close the loop with your customer feedback with ProdPad product management software

COMMUNICATE

Close the loop and keep customers up-to-date

Show your customers you listen and take action. Every time a feature releases just click into the list of linked user feedback and send them the good news!

Customer feedback is crucial to shaping the decisions over what goes onto Tillo’s roadmap, and ProdPad’s feedback collation has made the process much more straightforward.

Eddie Sawyers

Senior Product Manager | Tillo

Eddie Sawyers

Start a free trial, import some feedback and take it for a spin

It’s quick & easy, so give it a go and see what opportunities you unearth!

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